Navigate Services

The drop down topics below will help you navigate how to best get support for common questions and concerns during this remote learning period.

Quick Support / Petitions

Click to understand the best resource or procedure. 


Our Forms and Petitions page can help you locate our petitions and forms. If you have questions about which form fits your situation, please email or ask through our Virtual Front Desk.

Clarification of Policies or Procedures

The L&S Advising Office provides clarifications on policies and procedures that can be found on this website. If the policy or procedure you wish to learn more about isn't on this website, that MAY mean another resource can better support you. While you can always jump right to our Virtual Front Desk for live support, you can also try the following steps:

  1. Review the topics on this website to see if you can find the information you are looking for or if the page directs you to schedule an advising appointment with either an L&S College Adviser or an Undergraduate Major Adviser. 
  2. If you cannot find the topic, consider whether your question has to do with another office such as a major department, financial aid, international office, or Cal Student Central. If so, you can always see if their websites suggest you would be better served by an appointment at that office. 
  3. If you find the topic, but would like to ask more questions, or you cannot find the topic and want to understand if L&S Advising can answer your question (or direct you to the right office), please email or ask through our Virtual Front Desk.

Navigating Advising or Campus Services

One of the most common challenges for students is navigating advising services. It is always disappointing to wait for a scheduled appointment only to realize you made it with the wrong adviser for your questions. 

Visit our Virtual Front Desk or email to understand how to get support with your question. We can help you understand if you need an appointment at all, and if so, who is your best resource.

We can also provide insight into when questions need to be directed to other offices, such as Financial Aid, Berkeley International Office, Education Abroad Program, New Student Services, or Cal Student Central. 

Advising Appointment

Click to determine who to contact: an L&S College Adviser or an Undergraduate Major Adviser. 

Major/Minor Questions

Contact your intended or declared Undergraduate Major Adviser (UMA) for any questions that are specific to your major or minor. 

Note: Please first review the website for your intended/declared major or minor to see if your question is answered there.

For support with choosing a major, schedule planning in your first year while exploring multiple major options, or determining whether to take on a second major or a minor considering your long term goals, make an appointment with an L&S College Adviser. 

Schedule/Program Planning

  • Check out our Schedue Planning and Enrollment pages for self-service advice and resources, including a step-by-step guide to building a program plan. 
  • For support with planning classes for a major or minor, whether for next semester or creating a long-term program plan, review the major/minor department website, then contact your intended or declared Undergraduate Major Adviser (UMA). 

  • To discuss general semester schedule planning, such as load and balance, make an appointment with an L&S College Adviser. 

  • To look over a program plan created by your major/minor adviser and discuss how it meets L&S degree requirements or to discuss feasibility, make an appointment with an L&S College Adviser.
  • If you are worried or unsure about your major direction, especially if you are entering your third year or are a transfer student, make an appointment with an L&S College Adviser. 

Degree Checks

  • To check your progress toward all other degree requirements, start with reviewing your Academic Progress Report (APR ). Your APR is used to clear students for graduation for all degree requirements other than major and minor requirements, so it is your best tool to understand your progress. For more information on how to review your APR, check out our Assess Degree Progress page. 
  • Find something in your APR that doesn’t seem right (outside the major section)? Make an appointment with an L&S College Adviser.
  • Ready to graduate soon? Check out our Preparing for Graduation page to make sure you are ready to finalize your degree.

Registration Holds

Check our Registration Holds page to see which steps to follow. Some holds require meeting with an Undergraduate Major Adviser before (or instead of) meeting with an L&S College Adviser. 

Concerns About Grades / Academic Probation

Make an appointment with an L&S College Adviser to discuss your options for the courses you’re concerned with and to discuss potential impacts to your academic standing.

You can also review our Options if you are Struggling in Courses page for an overview of options. 

Exploring or Re-Evaluating Major Options

  • Make an appointment with an L&S College Adviser to evaluate interests, navigate a major search, and understand options about your time at UC Berkeley for making a change or taking on secondary majors or minors.

  • Contact your intended or declared Undergraduate Major Adviser (UMA) for your intended major to outline a course plan or to clarify requirements for declaration. 

Pre-Med / Pre-Health / Pre-Law / Pre-MA/PhD Advising

Check out our Pre-Professional Graduate Programs Advising page for advisers, events, and services. 

Complex Academic Issues

Make an appointment with an L&S College Adviser to discuss any complex academic situations.

Questions regarding financial aid, visas, or any other issues outside of academic policy and advice, will not be able to be answered by academic advisers and must be directed to the appropriate office. 

Other Campus Resources

These questions cannot be answered through academic advising.

Financial Aid

Any questions about how decisions will impact your financial aid, or clarification about your financial aid package, should be directed to the Financial Aid office through Cal Student Central

Enrollment Questions

  • Technical questions: the Student Information Systems Enrollment FAQ guide covers navigating prerequisites, course permissions, basic waitlist information, swaps, unit limits, reserved seats, time conflicts and enrollment errors. 
  • Course-specific information: if your questions are specific to a course (i.e. "Will more seats be added?" or "Can I be considered for one of the reserved seats?"), contact the department that hosts the course

The L&S Advising Office does not have any power to put students into courses.


If you have questions about how academic decisions will impact your visa status, or any questions related specifically to your visa status, first see the Berkeley International Office. From there, BIO will often direct students to their academic advisers if needed.

Study Strategies / Time Management

Make a virtual appointment with an L&S Mentor for support in time management or study strategy support. L&S Mentors can also discuss a variety of topics, including: 

  • Adjusting to campus life
  • Wellness and work
  • Choosing a major or career path
  • Making the most out of your major
  • And more

Basic Needs

UC Berkeley defines Basic Needs as the essential resources that impact your holistic health, belonging, persistence, and overall well-being. It is an interconnected ecosystem that includes:

  • Nutritious Food
  • Stable Housing
  • Hygiene
  • Transportation
  • Healthcare
  • Mental Wellness
  • Financial Sustainability
  • Sleep
  • Emergency Needs for Students with Dependents

If you need support with any of these basic needs, visit the UC Berkeley Basic Needs Center

Live Support

Still unsure how to navigate the best services for you? Our Virtual Front Desk to allow you to get your questions answered live! 

Not up for a zoom call? You can also email and get a reply within 72 hours. 

Making an Appointment

If you still are not sure whether your question is best for an L&S College Adviser or an Undergraduate Major Adviser, review the drop-downs above or check out our L&S College Advising vs. Major Advising page for a deeper explanation of these different services.

Still unsure? Contact our Virtual Front Desk or email