Live Advising Support

Virtual Front Desk (VFD), Drop-in Wednesdays, & Evening Virtual Front Desk 

Venn Diagram for Services

How can L&S Advising Virtual Front Desk help?

For ease of support, you can access the L&S Advising Office's front desk services virtually. The Virtual Front Desk is run by L&S Intake Advising staff and Peer Advisers. This service is for quick questions (5-10 minute sessions).

Topics you can get help with:

  • Clarification on L&S College policies and procedures
  • Help choosing petitions and forms (and guidance in submission)
  • Support navigating which campus office to contact with questions
  • Guidance in whether to make an L&S College Advising appointment or to use a different resource

How can Virtual Drop-In Wednesdays help?

Virtual Drop-in Wednesdays is run by L&S Peer Advisers and College Advisers. This service is for quick or urgent questions (10-15 minute sessions). Please note that this is only offered as a virtual service.

Virtual Drop-in Wednesdays are available every Wednesday afternoon from 1 p.m. to 4 p.m. during fall and spring semesters. During "Peak Period" times at the beginning of each semester, and during the registration periods for upcoming semesters, Virtual Drop-in Wednesday services are also available on Wednesday mornings from 9 a.m. to 12 p.m. Please refer to the calendar below to confirm the Virtual Drop-in Wednesday hours.

Topics you can get help with:

  • Need signature on forms (SAP appeals, BIO forms, etc.)
  • Advising/registration holds
  • Deadlines (late action, petitions, etc.)
  • Major exploration
  • Program planning
  • Transfer coursework
  • Withdrawal/readmission
  • Academic difficulty or notice
  • Graduation requirements

How can advising appointments help?

Advising appointments are with College Advisers. This service is for any advising topic that require a longer conversation (25-minute sessions). Please note that this service is offered virtually or in-person. Please follow instructions on this webpage to schedule a 30-minute advising appointment with a College Adviser.

Topics you can get help with:

  • Need signature on forms (SAP appeals, BIO forms, etc.)
  • Advising/registration holds
  • Deadlines (late action, petitions, etc.)
  • Major exploration
  • Program planning
  • Transfer coursework
  • Withdrawal/readmission
  • Academic difficulty or notice
  • Graduation requirements

Virtual Front Desk & Virtual Drop-in Wednesday Hours

How to Access Virtual Front Desk & Virtual Drop-in Wednesday

Step 1: Submit Virtual Advising Intake Form

You must complete the Virtual Advising Intake Form in order to gain access to the  Zoom information for either the Virtual Front Desk or Virtual Drop-in Wednesday services.

Please note that we may close the Virtual Advising Intake Form at 11:40am or 3:40pm to ensure that students in the queue have enough time to meet with our staff. During high volume periods, you may also be referred to return at a later time.

Step 2: Join the Zoom room

Once you submit the Virtual Advising Intake Form, you will get the Zoom information (link or dial-in information). Log onto the Zoom link or dial-in to be placed in the waiting room.

You will only be admitted to the Zoom if you complete the Virtual Advising Intake Form. Please make sure that your Zoom display name matches the name used in the Virtual Advising Intake Form submission.

Step 3: Check your place in the Zoom Queue

After submitting the Virtual Advising Intake form and joining the Zoom waiting room, you may check your place in line on the Virtual Advising Queue. View the queue anonymously by signing out of your Google Account or using incognito mode.

As you wait, you may also review Virtual Advising Frequently Asked Questions

Virtual Advising Wait Time:

  • During non-busy periods, you can typically expect a 5-10 minute wait time

  • During busy periods, you can typically expect a 10-20 minute (or longer) wait time.

*Please note that we may close the Virtual Advising Intake Form at 11:40am or 3:40pm to ensure that students in the queue have enough time to meet with our staff. During high volume periods, you may also be referred to return at a later time.

How to Access Evening Virtual Front Desk 

Step 1: Submit Evening VFD Intake Form

You must complete the Evening VFD Intake Form in order to gain access to the Zoom information. 

Step 2: Join the Evening VFD Zoom

Once you submit the Evening VFD Intake Form, you will get the Zoom information (link or dial-in information). Log onto the Zoom link or dial-in to be placed in the waiting room.

You will only be admitted to the Evening VFD Zoom if you complete the Evening VFD Intake Form. Please make sure that your Zoom display name matches the name used on the Intake Form submission.

Step 3: Check your place in the Evening VFD Queue

After submitting the VFD Intake form and joining the Zoom waiting room, you may check your place in line on the Evening VFD Queue. View the queue anonymously by signing out of your Google Account or using incognito mode.

As you wait, you may also review Frequently Asked Questions

Evening Virtual Front Desk Wait Time:

  • During non-busy periods, you can typically expect a 5-10 minute wait time.

  • During busy periods, you can typically expect a 10-20 minute (or longer) wait time.

Evening Hours (Fall/Spring)

To better serve our students, L&S Advising offers evening Virtual Front Desk services during Fall and Spring semesters. 

Our evening Virtual Front Desk hours are run by L&S Peer Advisers. L&S Peer Advisers are extensively trained to provide accurate information on college policy, requirements, and procedures and to objectively address a variety of student questions and concerns. If you need to speak with professional advising staff rather than a peer adviser, please attend our daytime Virtual Front Desk hours. 

Access our virtual advising services

Virtual Advising Intake Form

Evening VFD Intake Form

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