Virtual Front Desk

How can L&S Advising Virtual Front Desk help?

For ease of support, you can access the L&S Advising Office's front desk services virtually. The Virtual Front Desk is run by L&S Intake Advising staff and Peer Advisers. 

Topics you can get help with: 

  • Clarification on L&S College policies and procedures 
  • Help choosing petitions and forms (and guidance in submission)
  • Support navigating which campus office to contact with questions
  • Guidance in whether to make an L&S College Advising appointment or to use a different resource

95.3% of students who give feedback on their experience say they got their question answered at the Virtual Front Desk!

Virtual Front Desk Hours

How to Access Virtual Front Desk

Step 1: Submit VFD Intake Form

You must complete the VFD Intake Form in order to gain access to the VFD Zoom information.

Step 2: Join the VFD Zoom

Once you submit the VFD Intake Form, you will get the VFD Zoom information (link or dial-in information). Log onto the Zoom link or dial-in to be placed in the waiting room.

You will only be admitted to the VFD Zoom if you complete the VFD Intake Form. Please make sure that your Zoom display name matches the name used in the VFD Intake Form submission.

Step 3: Check your place in the VFD Queue

After submitting the VFD Intake form and joining the Zoom waiting room, you may check your place in line on the VFD Queue. View the queue anonymously by signing out of your Google Account or using incognito mode.

As you wait, you may also review VFD Frequently Asked Questions

Virtual Front Desk Wait Time:

  • During non-busy periods, you can typically expect a 5-10 minute wait time

  • During busy periods, you can typically expect a 10-20 minute (or longer) wait time.

Breakout Rooms

Our Virtual Front Desk may use Breakout Rooms on Zoom to allow you to speak to someone one-on-one, but depending on traffic, may have multiple students asking questions in the main room. 

How to Access Evening Virtual Front Desk 

Step 1: Submit EVFD Intake Form

You must complete the EVFD Intake Form in order to gain access to the EVFD Zoom information. 

Step 2: Join the VFD Zoom

Once you submit the EVFD Intake Form, you will get the EVFD Zoom information (link or dial-in information). Log onto the Zoom link or dial-in to be placed in the waiting room.

You will only be admitted to the EVFD Zoom if you complete the EVFD Intake Form. Please make sure that your Zoom display name matches the name used in the EVFD Intake Form submission.

Step 3: Check your place in the EVFD Queue

After submitting the VFD Intake form and joining the Zoom waiting room, you may check your place in line on the EVFD Queue. View the queue anonymously by signing out of your Google Account or using incognito mode.

As you wait, you may also review EVFD Frequently Asked Questions

Evening Virtual Front Desk Wait Time:

  • During non-busy periods, you can typically expect a 5-10 minute wait time.

  • During busy periods, you can typically expect a 10-20 minute (or longer) wait time.

Evening Hours (Fall/Spring)

To better serve our students, L&S Advising offers evening Virtual Front Desk services during Fall and Spring semesters. 

Our evening Virtual Front Desk hours are run by L&S Peer Advisers. L&S Peer Advisers are extensively trained to provide accurate information on college policy, requirements, and procedures and to objectively address a variety of student questions and concerns. If you need to speak with professional advising staff rather than a peer adviser, please attend our daytime Virtual Front Desk hours. 

Access the Virtual Front Desk